1. Overview of Services

Sleekr provides eco-friendly footwear care, cleaning, and maintenance services through a subscription-based and on-demand model. Our services include doorstep pickup, professional cleaning, restoration, and return of premium footwear for both individual and business clients.

2. Acceptance of Terms

By using our services, you confirm that:
• You are at least 18 years old, or have the consent of a legal guardian.
• You have read, understood, and agreed to abide by these Terms of Service.
• You are authorised to provide the information requested during registration and subscription.

3. User Accounts

3.1 Account Registration
Users must provide accurate and complete information when creating an account. Sleekr reserves the right to suspend or terminate accounts with false or misleading information.

3.3 Subscription and Payments
Sleekr operates on a subscription model. By subscribing, you authorise Sleekr to charge your payment method on a recurring basis, as outlined at the time of subscription. Payment schedules, fees, and billing intervals are available on our website.

3.4 Subscription Cancellations
Subscriptions may be canceled at any time; however, no refunds will be provided for partial subscription periods. Cancellations will take effect at the end of the current billing cycle.

4. Services

4.1 Service Scope
Our services include cleaning, restoration, and maintenance for premium footwear. The scope of services and any additional options available are detailed on our website and may vary based on subscription levels.

4.2 Service Modifications
Sleekr reserves the right to modify, discontinue, or add services at its discretion. Subscribed users will be notified of significant changes that may impact their subscription or service expectations.

4.3 Service Limitations
While Sleekr takes great care in providing high-quality services, certain types of footwear damage may be beyond our capacity to repair. Any known limitations will be communicated to the customer.

4.4 Customer Responsibilities Customers agree to:
• Provide accurate and up-to-date information regarding pickup and delivery locations.
• Ensure footwear is safely packed for transport.
• Contact Sleekr with any concerns regarding the condition of the footwear upon return.

5. Pricing and Payments

5.1 Subscription Fees
Subscription fees are charged on a recurring basis and may vary depending on the chosen service tier. Current fees and pricing structures are listed on our website.

5.2 Additional Fees
Certain services may incur additional fees, which will be communicated at the time of booking. These include express services, custom requests, and repairs beyond standard cleaning.

5.3 Payment Processing
Sleekr partners with third-party payment processors. By providing payment information, you authorise Sleekr and its partners to process payments in accordance with our Terms of Service.

5.4 Refund Policy
Refunds are not provided for unused portions of a subscription term. In cases where Sleekr is unable to deliver services due to operational or unforeseen circumstances, credit or adjustments may be offered.

6. Intellectual Property

6.1 Content Ownership
All text, graphics, user interfaces, photographs, trademarks, logos, sounds, artwork, and computer code (collectively “Content”), including but not limited to the design, structure, and arrangement of such Content, is owned by Sleekr or its licensors and is protected by intellectual property laws.

6.2 Restrictions
Users may not copy, modify, or distribute Sleekr’s Content without express permission. Unauthorised use of any of Sleekr’s trademarks or proprietary information is strictly prohibited.

7. User-Generated Content

7.1 Content Ownership
Any user-generated content submitted to Sleekr remains the property of the user but grants Sleekr the right to use, reproduce, and display it as part of its service or promotional materials.

7.2 Prohibited Content
Users must not submit content that is illegal, defamatory, or otherwise in violation of applicable laws. Sleekr reserves the right to remove any content that violates these terms.

8. Privacy Policy

Our collection, use, and sharing of your information are governed by our Privacy Policy. By using our services, you consent to the data practices described therein.

9. Limitation of Liability

Sleekr will not be liable for:
• Any damages arising from the use of our services.
• Issues related to footwear conditions beyond our control.
• Delays or failures caused by events outside Sleekr’s control, including weather, transportation, or third-party service issues.

10. Indemnification

Users agree to indemnify and hold Sleekr harmless from any claims, losses, or damages, including legal fees, resulting from their breach of these Terms of Service or improper use of our services.

11. Modifications to the Terms

Sleekr may amend these Terms of Service periodically. Changes will be communicated to users, and continued use of services implies acceptance of the updated terms.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of UK courts.

13. Contact Us

For inquiries regarding these Terms, please reach out to us at:
Email: info@sleekr.co.uk